Delivery & Postage
Transportation:- We only use reputable delivery companies to transport our goods on our behalf. In the case of door delivery, these are companies that have experience in handling the goods we produce. In regards parcel delivery, we use known parcel couriers that provide the correct service for the goods we are sending.
Delivering our own goods to site is done in our custom kitted out vehicles where we know how to handle, store and carry our goods correctly and safely transport them to their delivery point.
Delivery by Swan-Robes:- Our standard manufacturing and delivery time for doors is upto 2 weeks, this however can extend to upto 3 weeks during peak and holidays times. For custom designed glass/mirror and also our Bifold door range this will extend upto 6 weeks, longer over holiday periods. We can deliver direct to site/house, depot or onward haulage contractor; please advise at the time of ordering to ensure it is within our free delivery area in mainland Scotland. Our first visit within our delivery area is free, any redeliveries will be subject to additional cost and can cause a delay in delivering the goods. Dedicated deliveres are available at additional cost and subject to availability, please contact us for further details in the event you require this option.
Postage by Parcel Service:- Fittings and replacement parts are sent via recorded parcel service (approx upto 3 business days). Fittings and replacement parts held in stock are despatched once your order has been processed and are then subject to standard courier delivery times, please allow extra time during busy postal periods. To comply with PayPal postage rules, we will only send your goods via a recorded delivery service where the goods require a signature at the destination, we will not use a standard postal service. Should you require the goods quicker we can arrange a faster delivery service at additional cost, please contact us prior to ordering.